Return Policy

Return and Refund Policy

We want you to feel confident when shopping at LeanRoutiney. Please review our return and refund policy carefully before placing an order.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in the same condition in which it was received;
  • Be returned in its original packaging;
  • Include all original accessories, manuals, labels, and documentation;
  • Be packaged securely to prevent damage during return shipping.

To request a return, please contact us at:

Email: service@leanroutineyvip.com
Website: https://leanroutiney.com/

Please do not send an item back without contacting our customer support team first. We will provide return instructions and confirm whether the return is eligible.

The returned parcel must be postmarked within 30 days of the delivery date.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

Contact us promptly if your item is damaged, defective, or different from what you ordered. Please include:

  • Your order number;
  • A description of the issue;
  • Clear photographs or videos showing the item and packaging;
  • A photograph of the shipping label, where applicable.

After reviewing the evidence, we may offer a replacement or refund, depending on the circumstances and product availability.

When the return is required because the item was damaged, defective, or incorrectly shipped by us, we will provide an appropriate solution for the return shipping cost.

Change-of-Mind Returns

Unused products may be returned within 30 days of delivery, provided that they meet the eligibility requirements listed above.

For change-of-mind returns, the customer is responsible for the return shipping cost. Original shipping charges are non-refundable unless the return is caused by an error on our part.

We do not charge a restocking fee for eligible returns.

Non-Returnable Items

A return may be rejected when:

  • The return request is submitted more than 30 days after delivery;
  • The item has been used, altered, washed, damaged, or improperly handled;
  • The original packaging, accessories, labels, or documentation are missing;
  • The product cannot be resold for hygiene or safety reasons after being opened;
  • The parcel is sent without prior authorization;
  • The returned parcel is lost during return shipping and cannot be delivered to us.

Certain personal-care, hygiene, intimate-use, or opened consumable products may not be returned unless they arrive damaged, defective, or incorrect.

Return Shipping

Before sending your return, please photograph the item and parcel for your records.

We recommend using a trackable shipping service. After shipping the return, please provide us with:

  • The return tracking number;
  • The shipping carrier;
  • Clear photographs of the returned parcel;
  • A copy of the shipping receipt, where available.

We are not responsible for returned parcels that are lost or damaged before reaching our return facility.

Refunds

After we receive and inspect your return, we will email you to confirm whether the refund has been approved or rejected.

Approved refunds will be issued to the original payment method within 7 business days.

Your bank, payment provider, or credit card company may require additional processing time before the refund appears in your account.

Late or Missing Refunds

If an approved refund has not appeared:

  1. Check your bank or payment account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as additional processing time may apply.
  4. Contact us at service@leanroutineyvip.com if you still cannot locate the refund.

Exchanges

We currently offer exchanges only for items that arrive damaged, defective, or incorrect.

Please contact service@leanroutineyvip.com before returning an item for exchange. Exchanges are subject to product availability.

Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us as soon as possible.

We will review the tracking information and work with the shipping carrier to help locate the parcel or provide another appropriate resolution.

Customers do not need to wait three months before contacting us about a delayed or missing order.

Return Address

Approved returns must be sent to:

3/F, Building A, Factory Building
Heyu Industrial Zone, Zancheng Community
Fuhai Street, Bao’an District
Shenzhen, China

Do not send a return to this address until you have received return authorization and instructions from our customer support team.

Contact Us

For questions about returns, refunds, exchanges, damaged products, or delivery issues, contact:

Email: service@leanroutineyvip.com
Website: https://leanroutiney.com/